Today all London multi-mode transport services link to the Virtual Travel centre and there is almost no need for customers to use the Gatwick or Heathrow air terminals. All travel can now take place virtually from this building. Banks of simulators within the giant buildings core accommodate state of the art VR travel pods. These can simulate any journey around the globe including realistic delays. The customer technical services department is still available but has been now relegated to the basement, since it is not often required. Services available are designed to enhance customer relations and experience in the fast growing virtual travel business.